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EXCELLENT Based on 235 reviews Posted on Nathan StringfellowTrustindex verifies that the original source of the review is Google. Joel and Josh were very helpful with finding the right mortgage offers available. They were adapted promptly when situations changed and were very informative. Thank you both for your hard work and helping us! High reccomend.Posted on Aishah AsgharTrustindex verifies that the original source of the review is Google. Joel and Josh have been absolute lifesavers throughout my journey of finding the right home! As a first-time buyer, the entire experience is daunting and overwhelming; however, with JG, my main responsibility was to find a house I liked, which was admittedly the hardest part 😭 Joel was endlessly supportive and positive while I was losing hope. He kept me encouraged, and even when I needed a break, he was patient and didn’t pester, which I can’t stress enough how appreciative we are of. When we finally found the house that was right for us, JG put the offer in, negotiated a price, and we were accepted immediately! The constant support, patience, expertise, and easy-going nature of Josh and Joel is unmatched and not to be taken for granted. They have really saved me so much energy and stress, and I feel incredibly grateful to have stumbled upon them via a colleague’s recommendation. It is hard to find people who don’t see you as just another number in the system, as well as brokers who aren’t old-fashioned in their ways of working. JG are 💯 without a doubt worth their weight and more. I will definitely be keeping them close to my heart for when I will undoubtedly need to use their services again. Editing this review: As we have progressed with the process of the house buying journey, I can't stress how imperative and supportive Joel has been. Juggling work commitments, personal life, and managing the house move and all the paperwork etc. associated with it, I can say without a doubt I would have been infinitely more stressed out and overwhelmed with the whole journey. Joel has been so supportive and acting as the mediator and go between has really helped make this whole process infinitely smoother. As a first time buyer and having used JG services, it has put me into an extremely relaxed state and has me thinking, is this meant to be this easy? Because it has been exceptionally smooth and easy, I don't think I could do without them if I had to repeat this process.Posted on Gillie ParryTrustindex verifies that the original source of the review is Google. After receiving a Section 21 notice from our landlords two months ago—having lived there for 15 years—my husband reached out to Josh. He was incredibly helpful, saw us right away, and got the ball rolling as quickly as possible. Because of previous poor credit and I am self-employed, we honestly didn’t think buying was even a possibility. We spent our 20s getting in and out of debt, so we truly thought our time in this house was over. However, Josh and Joel made the impossible happen. Not only are we now homeowners in our late thirties but we were able to keep the very home that all three of our children were brought home to—and now we have the security to continue to raise them here. I cannot fault the team for all the hard work they put in. We couldn’t be happier; the hard work really has paid off!Posted on meg seamanTrustindex verifies that the original source of the review is Google. Josh and Joel have been a wonderful support; as we are first time buyers they dedicated a lot of time to walk us through the approval and application process. They are both very friendly, communicative and clearly walked us through every step through to getting us a great mortgage offer approved, they also gave great recommendations for local solicitors and surveryors. I would recommend JG mortgages to anyone looking for a supportive and knowledgeable mortgage broker in Chester.Posted on Kelly MillsTrustindex verifies that the original source of the review is Google. Outstanding service Josh and Joel have been absolutely amazing with helping me remortgage. I cant thank them enough for all there hard work and support. They were there every step of the way, answering any questions I had, they provided me with the best advise and also kept me up to date with any progress, and made the whole process stress free. I will most definitely go to Josh and Joel for all my future remortgages. I cant recommend them enough. Thank you both so much!Posted on Graham HeatleyTrustindex verifies that the original source of the review is Google. We moved to a new build property and used Josh and Joel for our mortgage arrangements. They worked with numerous mortgage providers to ensure we had many options available to suit our needs. The options provided were clear and concise and demonstrated various lengths of mortgage, interest rates and suitability to assist us in making the best choices. They were always available to contact using any method we requested. I had numerous phone calls, messages, emails and video calls to ask various questions and clarifications, all were responded to swiftly and effectively. The mortgage we opted for was approved and in place in super fast time, but the service didn't end there. They worked to help advance our move into the property by regularly calling estate agents, solicitors and home builders to drive through our home move. I highly recommend JG Mortgage Services and Josh and Joel have clients for life.Posted on Nicholas DaviesTrustindex verifies that the original source of the review is Google. I recently completed a remortgage with JG and couldn’t be happier with the service I received from Josh and Joel. From start to finish, everything was handled professionally and efficiently. The systems they use are seamless and made the whole process feel straightforward and stress free. What really stood out was their communication , they were in touch most days, keeping me updated and explaining everything in simple, easy to understand terms. Their technical knowledge is second to none, and it gave me complete confidence that I was in safe hands throughout. On top of that, they are both genuinely pleasant, approachable people who clearly care about their clients. I’ll definitely be using JG again in the future and wouldn’t hesitate to recommend them to anyone looking for mortgage advice.Posted on Laura McKayTrustindex verifies that the original source of the review is Google. Yet again, Josh and Joel have been absolutely outstanding and we can’t thank them enough for all their hard work, patience and support while finding the right mortgage for us and when dealing with solicitors and estate agents. Nothing is too much trouble for them and they are always on the end of the phone ready to help. I would highly recommend them to anyone who is in need of mortgage advice!Posted on ArtsTrustindex verifies that the original source of the review is Google. My husband and I are first time buyers in the UK and were referred to JG Mortgage Brokers through someone I knew, who had used their services when she thought she would never be able to afford to purchase a property! I’m so happy we found them because from the very start, when I had the first in person meeting with Josh, I knew straight away they were the ones who I felt really comfortable with, answered all my questions, and believe me, there were several. Having lived in another country all our lives, we were very confused with how things are done in the UK, and both Josh and Joel put our minds at ease by explaining the entire process in full detail! No calls or messages were ever ignored, which made us more confident that we found the right people to secure a mortgage with! Josh searched and found us the best rate, and was eager to lock it in so we didn’t lose out (just as the war was starting and rates were on the climb). I have no hesitation whatsoever recommending their services and can 100% say i’m so pleased I found them :)
At JG Mortgage Services, we provide tailored mortgage advice to clients in Chester and across the UK. With access to a comprehensive panel of high street and specialist lenders, we help you find the best mortgage for your personal situation – whether you’re buying your first home, remortgaging, or investing in property.
We appreciate and understand that each and every one of our customers are individuals with individual circumstances which makes every mortgage enquiry and customer unique. JG Mortgage Services Limited embraces these unique differences when researching the market understanding that the mortgage process is not a case of ‘one size fits all’.
What sets us apart:
Our staff are knowledgeable, reliable and friendly offering a jargon-free service to ensure our customers are receiving the right advice as well as being confident about their mortgage solutions every step of the way.
Based in Chester, JG Mortgage Services is a fully independent mortgage and protection brokerage offering personalised advice. We handle all third-party communication, from estate agents to solicitors, making the process simple and stress-free.
We pride ourselves on offering a five-star service and we aim to ensure that all of our valued customers receive a simple and stress-free mortgage experience commencing from the very first meeting or phone call right through to the completion of your mortgage.
📍 Grosvenor House, 104 Watergate St, Chester CH1 2LF
📞 01244 738422
🕒 Mon–Fri: 9am–6pm | Sat: 9am-1pm | Sun: Closed
TRUST
RESPECT
INTEGRITY
JG’s Mortgages Services Limited’s Key Principles – Trust, Respect and Integrity. These three principles build the foundations of JG Mortgage Services Limited’s brokerage.
We will always put our customers first, guaranteeing that we always have our customers best interests at heart by providing the correct and most suited advice.
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A mortgage broker helps you find and secure the right mortgage deal by comparing a wide range of lenders. At JG Mortgage Service Limited, we handle the entire process for you – from sourcing the best rate to managing the application and liaising with third parties.
This depends on your income, financial commitments, credit history, and deposit size. Use our mortgage calculator for a quick estimate, or contact us for a more accurate figure based on your personal situation.
We’re completely transparent with our fees. In many cases, we do not charge a broker fee. Where a fee does apply, we’ll always explain it upfront so there are no surprises. Learn more about mortgage broker costs in this blog post.
Every case is different, but most mortgage offers are issued within 2–6 weeks of application. We’ll keep you updated throughout the process and work closely with estate agents, solicitors, and lenders to avoid delays. Remortgaging can take around 4-8 weeks from application to completion.
Yes – Chester is considered one of the most desirable places to live in the UK. Chester boasts excellent schools, a historic charm, beautiful walking routes and a lively city centre full of shops, restaurants and cafes.
Thinking about moving to Chester? Check out this guide.